35 Pages of Silence: The Industrial Production of Useless Words

35 Pages of Silence: The Industrial Production of Useless Words

When the artifact is not the understanding, we drown in our own archives.

The Lead Weight of Exhaustion

My knuckles are white, and the cursor is a rhythmic, mocking heartbeat against the stark white of the screen. I just clicked the blue ‘Publish’ button on a technical requirements document that spans exactly 35 pages. My eyes are bloodshot from staring at 15 different diagrams, and my coffee has reached that precise, disgusting temperature of 85 degrees-the thermal point where joy goes to die. I spent 5 days crafting this. I treated every paragraph like a delicate architectural span. I cross-referenced 25 separate Jira tickets. I even added a table of contents with hyperlinks that work with satisfying precision. And yet, I know, with a sinking feeling in my chest that feels like swallowing a lead weight, that this document is dead on arrival. It isn’t a bridge; it’s a tombstone.

Twenty-five minutes ago, the first Slack notification popped up. It was from the lead developer, a man I genuinely respect, asking a question about the database schema-a question that is answered in exhaustive detail on page 15. I sent him the link. I didn’t say ‘it’s in there’ because I try not to be that person, but I sent it. He replied within 5 seconds with a ‘thanks!’ and then, without missing a beat, asked: ‘But could you just give me the TL;DR? I don’t really have time to dig through the wiki right now.’

AHA Moment 1: The Documentation Theater

There it is. The Great Wall of Information. We are currently engaged in a massive, global project of Documentation Theater. We write because the process says we must. We write because it provides a paper trail that protects us during the 45-minute post-mortem meetings when things inevitably break.

The Conservationist’s Warning

Indigo F., a soil conservationist I met while trying to fix a drainage issue on my back 5 acres, once told me that the most dangerous thing you can do to land is over-till it. She stood there in her rugged boots, looking at the dust, and explained that when you break the soil down too far, you destroy the fungal networks that actually hold the nutrients. You end up with a surface that looks uniform but supports zero life. Our internal wikis are over-tilled. We have broken down our tribal knowledge into so many discrete, granular pages that the ‘nutrients’-the actual understanding of how systems talk to each other-have evaporated. Indigo spends 65 hours a week trying to convince farmers to stop over-explaining the dirt to themselves and start letting it breathe. I feel like a soil conservationist for data, but I’m the one holding the plow.

Documentation is the Knot Itself

Documentation is supposed to be the untangled line. Instead, it has become the knot itself.

The Cost of Navigation

This crisis of information architecture isn’t just about laziness. It’s about trust. When a team member asks for a summary instead of reading the doc, they aren’t necessarily being dismissive of your work. They are signaling that the cost of navigating the information is higher than the perceived value of the information itself. They trust the human connection-the 5-minute sync-more than they trust the 1555-word technical specification. This is a damning indictment of how we organize our professional lives. If we cannot trust our archives to be efficient, we revert to being a purely oral culture, which is fine for a tribe of 15 people, but catastrophic for a company of 555.

The artifact is not the understanding.

We suffer from a chronic inability to delete. We keep version 1.5 of the API spec right next to version 3.5, and we don’t label the old one as ‘Depreciated’ because someone, somewhere, might still be using it. So we leave it there, a landmine of misinformation waiting for a new hire to step on it. I have seen developers waste 25 hours of billable time trying to integrate a service based on documentation that was 45 months out of date. We are hoarding digital garbage under the guise of ‘thoroughness.’

The User Expectation Gap

In our leisure time, we demand better. We gravitate toward platforms where the signal-to-noise ratio is curated with ruthless efficiency. When you are looking for a way to decompress or find specific content, you don’t want to sift through a graveyard of dead links and outdated PDFs. You want a system that understands the user’s intent from the moment they arrive. This is why well-organized ecosystems like ems89คือ stand out; they recognize that the value isn’t just in having the content, but in the frictionless access to it.

If an entertainment hub operated like a corporate Confluence page, it would be bankrupt in 5 days. You would search for a movie and get a 35-page whitepaper on why the movie was filmed in 4K, but no actual ‘Play’ button.

AHA Moment 2: Failure of Ego

I realize now that my 35-page document was a failure of ego. I wanted to prove how much I knew. I was writing for my own sense of security, not for the person who actually has to build the thing.

The Power of Efficiency

The most effective piece of documentation I ever wrote was a single index card taped to the side of a server rack that said: ‘If the red light is blinking, call Dave at 555-0125. Do not touch the blue cable.’ That index card had a 100 percent read-rate and a 100 percent comprehension-rate. It solved a problem. My 35-page epic is currently sitting in a tab that will be closed during a browser crash 5 weeks from now, unread and unloved.

The Metrics of Failure (Simulated Data)

35-Page Doc

10% Read

Index Card Note

100% Used

Curators, Not Chroniclers

Indigo F. says that you can tell the health of a forest by how much deadwood is on the ground. Too little, and there’s no fuel for new growth; too much, and the whole thing is a fire hazard. Our documentation is a fire hazard. We are piling up dry, brittle words that provide no shade and no fruit. We need to become curators of the essential rather than chroniclers of the mundane. We need to acknowledge that if a document takes 45 minutes to read but only answers a 5-second question, it has failed its primary mission.

I often find myself contradicting my own rules. I tell my juniors to ‘document everything,’ and then I get frustrated when I can’t find the one thing I actually need. It’s a classic trap. We equate volume with value. We think that 1225 words are better than 15 because 1225 looks like ‘hard work.’ But hard work is the act of distillation. It is the agonizing process of taking a complex system and finding the 5 key points that matter. It is the courage to delete the other 35 points because they are distractions.

Distillation is an act of empathy.

Why Over How

If I could go back to 5 days ago, I would change my approach. I wouldn’t start with a blank page; I would start by sitting next to the developer and watching how they work. I would see where they stumble. I would note the 5 questions they ask most frequently. And then, I would write the answers to those 5 questions on a single page, in bold, 15-point font. I would focus on the ‘why’ instead of the ‘how’ because the ‘how’ changes every 5 minutes in this industry, but the ‘why’ is remarkably stable.

We are drowning in a sea of our own making, waving our 35-page manuals as we sink. We have built a world where it is easier to write a new document than it is to find and update an old one. This is the definition of a broken system. We are generating digital entropy at a rate that our brains were never designed to handle.

🧶

The Messy Knot

5 Days Lost in the Garage

Neatly Coiled

Ready for December

Rewarding Prevention, Not Volume

Maybe the solution isn’t better tools. Maybe it’s a change in the culture of ‘proof.’ We need to stop rewarding people for the number of pages they produce and start rewarding them for the number of questions they prevent. We need to embrace the idea that a ‘done’ project doesn’t require a 45-page eulogy. It requires a living, breathing set of instructions that respect the reader’s time.

Action: Deleting the Extra Pages

I am going to delete page 5 through 35 of that requirements doc. I’m going to leave the diagrams, the 5 core bullet points, and a link to a 5-minute Loom video. If the team needs more, they can ask. But for now, I’m going to let the soil breathe.

1

The Number of Documents That Mattered

(The rest was noise in the machine)

In the end, the only documentation that matters is the kind that actually makes it into someone else’s head. Everything else is just noise in the machine, a 35-page scream into the digital void that nobody is listening to. Why do we keep doing this to ourselves? Is it because we’re afraid that if we don’t write it down, we don’t exist? Or is it simply that we’ve forgotten how to talk to each other without a screen as a shield?

Reflection complete. The silence has been respected.